🛍️ Refund & Return Policy

We want you to love what you ordered. But if something isn’t quite right, we’ve got your back. Please read our policy carefully before initiating a return.

📅 Return Window

• Initiate returns within 7 days of delivery.
• Accepted only if the product is different from what was ordered.

❌ Non-Returnable Conditions

• 🔖 Tags are broken or missing
• 🛠️ Product is damaged or used
• 🎨 Customization was requested

💸 Refund Details

• Refunds processed within 3 business days after inspection.
• Amount reflects in your account within 10–12 business days.
• COD charges are non-refundable.
• 📦 Shipping and COD fees are not included in the refund.

🚚 Return Shipping Fees

• ₹50 reverse shipment fee applies to all returns.
• Separate pickups incur an additional ₹100 charge.

🏦 Refund Method for COD Orders

For Cash on Delivery orders, refunds are processed via bank transfer. Please email your bank details to: thumbeecustomercare@gmail.com

📦 Exchanges

Prefer a different size or color? Simply initiate a return and place a new order—we’ll handle the rest.

🧾 Proof of Purchase

Please include your order confirmation email or packing slip with your return.

📝 Agreement

By purchasing from our store, customers agree to the terms outlined in this policy.

✨ Need Help?

Reach out to our support team at support@yourstore.com or visit our Help Center. We’re here to make things right.