❓ Frequently Asked Questions

🛍️ Orders & Payments

• How do I place an order?
  Browse products, add to cart, and proceed to checkout. You’ll receive a confirmation email once payment is successful.
• What payment methods are accepted?
  We accept UPI, credit/debit cards, net banking, and wallets like Paytm and PhonePe.
• Can I modify or cancel my order?
  Orders can be modified or cancelled within 1 hour of placement. Contact support for assistance.

🚚 Shipping & Delivery

• How long does delivery take?
  Standard delivery takes 3–7 business days within India. Express and international options are available.
• How can I track my order?
  You’ll receive a tracking link via email/SMS once your order is shipped. You can also track it in your dashboard.
• Do you ship internationally?
  Yes, we ship globally. Charges and timelines vary by location and are shown at checkout.

📦 Returns & Refunds

• What is your return policy?
  Returns are accepted within 7 days of delivery for unused items in original packaging.
• How do I request a refund?
  Submit a return request via your dashboard. Refunds are processed within 5–7 business days after approval.
• Are shipping charges refundable?
  Shipping charges are non-refundable unless the return is due to a defect or error on our part.

🧾 Account & Support

• Do I need an account to order?
  No, but creating an account lets you track orders, save addresses, and access faster checkout.
• How do I contact support?
  Email us at thumbeecustomercare@gmail.com or visit our Help Center.
• Can I update my profile info?
  Yes, log in and go to “My Account” to update your name, email, address, and preferences.